Fraud Manager

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An Introduction to Karhoo

At Karhoo, we are creating the largest and most transparent marketplace for ground transportation: the Karhoo Mobility Exchange. 

By aggregating ground transport around the world, with regulated/licensed taxi and Private Hire Vehicles (PHV), we will give greater choice to consumers and corporates alike, bring new opportunities and data for the private and public sector, and help to enable ‘smart cities’ for citizens everywhere. 

Karhoo, the first fully-integrated global, neutral, booking platform for regulated Taxis and PHVs, funded by RCI Bank and Services, the financial services provider for the Groupe Renault brands in the world and for the Nissan Group brands mainly in Europe. 

We are looking for a Fraud Manager

Karhoo is looking to recruit a Fraud Manager who will work within the Marketplace Finance team. For the last part of this- and next year Karhoo has ambitious growth goals and the ideal candidate will have an enthusiastic, competitive mindset. In this role you will be taking on the challenge to manage the risks associated with fraud in a growing and global B2C marketplace. This will range from developing and operating fraud prevention measures to activating new merchants on our marketplace and across new PSP partners. You will be reporting to the Head of Marketplace Finance.

Key Responsibilities:

  • Own existing fraud management processes and design appropriate new controls to ensure continually low levels of fraud
  • Defend marketplace partners from chargebacks
  • Apply for and activate sub-merchant accounts with payment service providers (PSPs)
  • Work closely with FinOps, Regional and Performance Ops teams, as well as Product, to reduce revenue leakage 

Skills and Experience:

Fraud Analysis Background - Experience leading or working within fraud monitoring teams, ideally within a similar scale-up. Marketplace experience would be considered advantageous.

Detail-oriented - Pedantic, without losing the big-picture patterns or trends

Sceptical Mindset - Does not accept an easy explanation purely on the face

Quick Learner - Ability to quickly process new information and draw on existing knowledge to apply to new situations

Language - Must speak English


  • Competitive salary
  • 25 days holiday (plus one day extra per year of service)
  • Pension scheme
  • Private medical insurance
  • Dental insurance
  • Travel insurance
  • Life insurance
  • A high-spec Macbook / Linux / Windows laptop
  • Social events and initiatives with our local and global teams
  • Central London WeWork Office in Paddington


Karhoo - Better Together

At Karhoo we value diversity and recognise that building a diverse team makes our business stronger and more successful. To create an inclusive environment, we empower our staff with the responsibility to be open, share their ideas and experiences whilst listening to their colleagues for the betterment of themselves, our business and the industry we operate in. 

Our Diversity and Inclusivity Forum, Better Together, is led by our staff and exists to provide Karhoo with the necessary information and initiatives to ensure our teams are representative and supportive of different cultures, experiences and perspectives that yield the very best results.

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Or, know someone who would be a perfect fit? Let them know!


WeWork 2 Eastbourne Terrace
W2 6LG London Directions View page

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