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Site Reliability Engineer

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At Karhoo, we are creating the largest and most transparent marketplace for ground transportation: the Karhoo Mobility Exchange. By aggregating ground transport around the world, with regulated/licensed taxi and PHV fleets, we will give greater choice to consumers and corporations alike, bring new opportunities and data for the private and public sector, and help to enable ‘smart cities’ for citizens everywhere. By joining our Engineering team here in London, you’ll be part of the tech force that’s driving it all - your creativity will be encouraged at every turn! 

Karhoo, the first fully-integrated global, neutral, booking platform for regulated Taxis and PHVs is funded by RCI Bank and Services, the financial services provider for the Groupe Renault brands in the world and for the Nissan Group brands mainly in Europe. 

We are looking for a talented Site Reliability Engineer who has a passion for highly scalable, highly reliable platforms. And automation, of course! You will play a key role in optimising the stability and availability of our global platform. 

What you will be doing 

  • Automate, automate, automate 
  • Solve problems relating to mission critical production services and building automation to prevent problem recurrence; with the goal of automating response to all non-exceptional service conditions 
  • Influence and create new designs, architectures, standards and methods for distributed systems, with a strong bias on scalability & reliability 
  • Embrace the ‘feedback loop’ by engaging with various engineering teams to transform production optimisation into deliverable backlog items 
  • Engage in capacity planning, software performance analysis and system tuning, ensuring production is as good as it gets! 
  • Ensure we deliver services that degrade gracefully 
  • Work collaboratively with all participants in software development activities and be supportive of developers and testers as they deliver services into production. 
  • Work with the wider development community to improve the software engineering processes and practices associated with continuously building, deploying, and updating software and environments. 
  • Evaluate both open source and 3rd party solutions to determine how we may integrate these components into the Karhoo environment 
  • On-call duties to provide application support, incident management, and troubleshooting 


  • Simplify complex systems 
  • Optimise MTTD/MTTR/MTTF 
  • Automate SOPs 
  • Actually, automate everything 
  • SLOs, SLIs & reliability budgets 
  • Smart alerting & monitoring 
  • Dashboards - visualise production 
  • Educate SDE teams in what ‘Production ready’ means 
  • Embrace Chaos Engineering 
  • Employ ‘best practices’ for platform operations 
  • Review and highlight any potential security risk or fragility within the existing platforms, and ongoing developments 
  • ChatOps enhancement & optimisation 
  • DR testing 
  • Prod performance feedback 
  • Escalation management 
  • RCA & problem mgt 
  • R&D 
  • Capacity planning 
  • Ensure systems degrade gracefully 

Experience & Skills 

You must have 

  • 3+ years experience in a similar role, running scaled, distribute, cloud based services 
  • Awesome operational knowledge of running applications in Kubernetes 
  • Solid working knowledge of Helm 
  • Understanding of postgres and mysql 
  • Terraform experience 
  • Network experience 
  • Ability to work in a face paced startup scene 
  • Knowledge of security best practices for cloud products 
  • Astounding troubleshooting skills 
  • A passion for learning and adopting new technologies that will save time and ease your day-to-day job 
  • Development experience - be comfortable with code 

Nice if you also have 

  • Jenkins scripted pipelines experience 
  • GCP experience 
  • Kubernetes CRD controller experience 
  • Python 
  • Golang 


  • Competitive salary
  • Your own L&D budget
  • 25 days holiday
  • Pension scheme
  • Private medical insurance
  • Dental insurance
  • Travel insurance
  • Life insurance
  • Free fruit, free Coffee (an In-House barista) and a roof-top terrace in our WeWork Office in Paddington

Or, know someone who would be a perfect fit? Let them know!


WeWork 2 Eastbourne Terrace
W2 6LG London Directions

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