Operations Associate - Central Europe

  • Switzerland
  • Madrid
  • Kraków

Karhoo connects the largest global travel businesses with the most comprehensive supply content in the world. Our unique platform has simplified access to a highly fragmented market. From Anchorage to Zanzibar, Bolt to Taxi Amsterdam, Accor to The Trainline, Karhoo is the leading mobility platform. While others have struggled, we have strived and 2022 is the year to leverage those gains.

We are looking to recruit an operations associate who will work within the Central European team. The ideal candidate will have an enthusiastic, proactive attitude taking accountability for the operations in DACH, Benelux, and Nordic countries. In this role you will be providing assistance to the business operations with a typical focus on handling administrative queries coming from day-to-day activities, liaising with our external mobility & business partners, and working closely with the (Key) Account Executives to analyse and optimize marketplace performance.

You’ll report to our General Manager for Central Europe. We’re remote first, but proximity to your marketplace will be important as you are expected to meet, gather and work directly with our team & partners.

Key responsibilities:

Support the Account Executives in the onboarding process and testing of new business & mobility partners to our platform

 

Take responsibility for investigating and handling queries affecting the day-to-day operations of our partners in the region while working closely with the Account Executives and other Operational departments to optimize our ways of working

 

Monitor operational KPIs, such as cancellation & booking rates and deep dive into our systems, including the Karhoo Dashboard, API integrations & Salesforce to better understand and act on challenges arising from technical or operational errors affecting the performance

 

Gather feedback and report, through interactions with the market & internal stakeholders, on our supply & demand offering, internal tools, and processes

 

Communicate with our partners over email, phone, and Google Hangout

 

    Key skills & experience:

    Self-starter, must be able to own, manage and complete projects and tasks with minimal instruction

     

    Candidate must possess strong sense of personal commitment and ability to embrace change

     

    Detail oriented, organises effectively & solves challenge as they come

     

    1-3 years of experience in operations or customer service & support

     

    Technical knowledge and experience of working/handling queries in an API and/or Tech Marketplace based enterprise will be an advantage

    Fluent in English and German (additional other languages, especially Dutch, would be seen as a benefit)

    Location - Central Europe - Remote Working 

     

      Additional information

      • Remote status

        Fully remote

      Locations

      London, Germany, Denmark, Switzerland, Madrid and Kraków

      Or, know someone who would be a perfect fit? Let them know!

      WeWork 2 Eastbourne Terrace
      W2 6LG London Directions View page

      Germany

      Germany
      99986 Munich Directions

      Denmark

      Denmark
      8620 Copenhagan Directions

      Switzerland

      Switzerland
      6072 Bern Directions

      Madrid

      Spain
      28040 Madrid Directions

      Kraków

      Pawia 9
      31-154 Kraków Directions View page

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      email
      @karhoo.com
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